service not included

A lady found a worm in a chocolate bar purchased from a large supermarket. When she reported it, they replaced the chocolate bar with another and an apology. The lady insisted on speaking to the duty manager who was sleeping at the time. The sales assistant said the incident was not important enough to wake him up.

I once had the pleasure of finding a caterpillar crawling around in my ceaser salad iin a popular little cafe. When i informed the manager, he didn't even apologise and reacted like it was a daily occurance. He offered to replace the salad, by which point i was completely grossed out and said i'd rather not. He responded matter of factly;

him "yanni, it happens. always insects in the salad and we wash them"
me "errr, yanni, not in my kitchen!"

The bill came and the salad was still on there.

me "you're going to charge me for the salad, i am surprised you are not charging extra for the caterpiller"
him "well we offered to replace it"
me "are you serious?"

After a further 5 minutes of complaining, he took the salad off the bill.

clueless about customer service!